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Can you find a source on that? Cause I have been waiting for like 5 months for parts and they denied my buyback request previously. I would like to ask again if I can show them some reason to change their mind.

That was my thought as well. However, my experience has been that the dealer knowledge on performing the tests is lacking, to the point where i was given the wrong test and almost denied warranty because of it. Also the test cost $200+ if it tests as "bad" the test cost is covered by warranty...

Have they told you what parts they are waiting on? I'm still waiting for the new shocks (new battery weighs less so suspension needs mods) Last week they said they are still on global backorder with no ETA. However they have received the new battery and other parts. Also I agree that some...

quick update on the Battery replacement status. Still waiting on parts. I talked to GM about doing a warranty buyout instead of the repair, since the repair cost is more than the value of the vehicle. GM seemed open to it but said that I needed to work through the dealer to see if it's...

So my understanding is that 2014 came with a 21 kWh battery. Maybe CA had a different warranty but the warranty I have is 8 yr/100k mile. I was able to look up my warranty info using the "My Chevy" app, but now I can't find it and it also looks like they updated the website. Now everything is...

So some of the parts are on backorder. I currently have the car back while we wait for the parts to arrive. It turns out that the battery replacement on the 2014 Spark is an even bigger job than I expected. I already knew that it would need new wiring to work with the LG pack but it also...

It kind of sucks that the warranty only "Guarantees" 10% improvement over whatever the current capacity is. Luckily it seems like the current GM process has them replacing the battery with a new one, at least that is what it sounded like over the phone. I'll add that to my questions Monday if...

This journey is finally coming to a conclusion. I took my car to a second dealer on Monday (22 Nov) and they called me Wednesday (24 Nov) and said the battery capacity tested below the warranty level and will need to be replaced. They have placed the order for the parts and all the costs will...

What year is your spark and what's its total mileage? I should check torque again and see if my numbers have changed since I started talking with the dealership/GM. I recently signed up for the recurrentauto.com service. It's supposed to pull battery information using the onStar data...

Wow. Thanks for looking all this up. If there isn't a capacity/degradation test in the manual than it makes sense why the dealership is telling me they don't have a test. The only reference I saw to capacity was in relation to the capacity code on the battery. I'll keep looking through the...

Thanks for the video link. I tried calling the EV Concierge number that was shown in the video, but they said it's only for Bolt support and transferred me to the normal GM support line for assistance with my Spark. :roll: Definitely a bunch of runarounds and no accountability. I don't think...

So not much has changed. I got transferred to a new person at GM. I'm not sure if it's tier 3 or just a different tier 2 person. The new GM caseworker contacted the dealer I took my car to (Fairway Chevrolet) and now they are saying that the test they performed would not provide the kWh...

I love my spark too. That's why this situation is so upsetting to me. Like all the issues and headaches are because of the bad dealer service not because of the car.

Ok, so I'm still chasing this issue. I finally got the dealer to admit that all they did was scan for codes. Their excuse for not doing more tests is that GM policy is to stop if no codes are present. Based on what the dealer is telling me battery degradation would only be warranty-able if...

I have used TorquePro and its telling me 14.4 kWh. I also did the manual calculation by charging to 100 and driving to 20%. That test returned 14.6kWh confirming the TorquePro values. I dont know what test the dealership did (I don't think they did any tests) but when I asked them what the...

Ok so GM corporate said I need to figure it out with the dealership. I'm out of town for the next couple weeks but once I get back I'll have to go argue with them. I'm pretty disappointed with GM and the dealership. I don't think it's unresinable to want to know the battery capacity number...

Did they say how much of the $700 was parts and how much was labor? If there are any independent EV mechanics in your area, they might be able to do it cheaper. Also if the pump is 12v maybe any shop could do it, if it's 400v then it's gonna need someone who knows how to do high voltage work...

I just called their customer assistance number. 18002221020 After the first call they transferred me to "tier 2" and assigned a case number and case worker. Good luck. I hope they cover that repair for you. I dont really mind getting the 2015/16 battery as long as its better than my current...

Let me know how it goes for you. I'm interested to know if this is just an issue with the dealers in my area if it's a Chevy thing. I discovered I have dashcam video of the whole "service" they performed and all they did was scan the codes. However, they put on the work order they did a...

Ya I think all they did was look for error codes. But there were no errors, as I already knew. I agree, I figured the test the manual was talking about would involve charging and discharging the battery to measure its capacity. I just don't know how to get them to do the real test. I've tried...