Error message: Fast Charging Not Active

[sv650john]

I think I figured out why my car isn't working with DCFC.
I've had no luck with evgo or chargepoint DCFC's so far.
The charger seems to activate and wait for the car to give a response, and the car doesn't respond.

Finally managed to snap a pic of this error message when it popped up today:

The message only pops up for maybe 3-5 seconds after the cord is connected and it doesn't pop up everytime.
Message reads "Fast Charging Not Active", "Charge Cord Unlocked"

I believe I have the DCFC option. It's on the window sticker as Fast Charging Provisions, $750 option. I have the orange cap and the two lower prongs on the plug.

Anyone know what this is? I haven't contacted the dealer yet, I figure you guys will know more about this.
There's nothing online or in the owner's manual about this message.

 

[sTeeve]

I think I figured out why my car isn't working with DCFC.
I've had no luck with evgo or chargepoint DCFC's so far.
The charger seems to activate and wait for the car to give a response, and the car doesn't respond.

Finally managed to snap a pic of this error message when it popped up today:

The message only pops up for maybe 3-5 seconds after the cord is connected and it doesn't pop up everytime.
Message reads "Fast Charging Not Active", "Charge Cord Unlocked"

I believe I have the DCFC option. It's on the window sticker as Fast Charging Provisions, $750 option. I have the orange cap and the two lower prongs on the plug.

Anyone know what this is? I haven't contacted the dealer yet, I figure you guys will know more about this.
There's nothing online or in the owner's manual about this message.

Is the car "OFF" when you're plugging-in to the DC fast charger?

 

[sv650john]

Took my car to the dealer and they were able to figure out what's wrong.

The receptacle on the car was interfering with the plug so they had to file down the corners.

There is a service bulletin on this - here's the thread about it:
http://www.mychevysparkev.com/forum/viewtopic.php?f=7&t=4151